| Gerthel | Date: Tuesday, 07.31.2012, 1:54 AM | Message # 1 |
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Group: Moderators
Messages: 129
Status: Offline
| At some point, you may interact with a Game Master (GM). It is important to be sure you are speaking to a real GM. There are three methods by which a GM may contact you:
Via In-game chat
Via email
In-Game Chat
Most often, Game Masters will contact you in-game via whispers. Game Master chat shows in its own chat widow. In order to access the GM Chat Window you must first click on the GM Chat Request icon located in the upper right-hand corner of your screen. This icon will only appear if a GM is attempting to contact you and will blink with a blue border any time a message is received.
Once the icon is clicked, the GM Chat Window will appear on the left side of your screen above the default chat window locations. If you lose this window, you can open it again by clicking on the GM Chat Request icon again. The GM Chat Window is shown below:
In Person
Rarely, a GM may need to make themselves visible when contacting you. Visible GMs can be identified by the <GM> tag that is located above their avatar as shown below.
Game Master Interaction Policies
Once you have established that you are communicating with a real IceWoW representative, please ensure that you keep the following policies in mind. We take violations of these policies very seriously, and any behavior that goes against the policies listed below may result in penalties against the violating account.
Impersonating a GM
Some players may attempt to use the authority of the GMs to take advantage of others. All GMs will contact players using one of the methods detailed above. If someone claiming to be a GM does not appear this way, they are not official IceWoW employees and should be reported to the GM staff immediately.
If you need support please create a ticket in-game or via our new help desk. http://ice-wow-support.tk
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